COMPLETE THE LOOK
- Description
- size
- shipping information
- EXCHANGE & RETURN
Shipping Rates
Currently, we only provide shipping within Malaysia and to Singapore.
Notes: For other countries, kindly contact us with:
1. Email: Sales@hermonisse.com.my
2. WhatsApp Number: +6011-1326 5387
Delivery and shipping charges are calculated according to the latest updates and rates from the collaborated courier partners.
Notes: Delivery charges of an order will be calculated and displayed at checkout page.
Refer the latest delivery rates based on the table below:
Order Processing
- We ship from Malacca , Malaysia.
- We process ready stock order within 1-2 business days (excluding weekends and holidays).
- Pre-ordered items are processed within 1-2 business days of arrival in stock which take 8 - 21 business days.
- Successfully placed orders will receive an e-mail confirmation with order details. If you do not receive an e-mail, please check your spam/ junk filter or contact us for confirmation.
- If you need any assistance with your order, please contact us immediately at:
- Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors on address details provided. If an order is returned due to an incorrect address, customer will need to take responsible on second shipment fees. We will then arrange second delivery once payment received.
- Delivery process might take longer time due to Covid-19, especially shipment to East Malaysia. We are not responsible for shipping carrier delays.
- We ship from Malacca , Malaysia.
- We process ready stock order within 1-2 business days (excluding weekends and holidays).
- Pre-ordered items are processed within 1-2 business days of arrival in stock which take 8 - 21 business days.
- Successfully placed orders will receive an e-mail confirmation with order details. If you do not receive an e-mail, please check your spam/ junk filter or contact us for confirmation.
- If you need any assistance with your order, please contact us immediately at:
1. Email: Sales@hermonisse.com.my
2. WhatsApp Number: +6011-1326 5387
- Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors on address details provided. If an order is returned due to an incorrect address, customer will need to take responsible on second shipment fees. We will then arrange second delivery once payment received.
- Delivery process might take longer time due to Covid-19, especially shipment to East Malaysia. We are not responsible for shipping carrier delays.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at:
1. Email: Sales@hermonisse.com.my
2. WhatsApp Number: +6011-1326 5387
Contact us with your order number, and we will look into it for you.
Before shipment we will fulfill the order with tracking number and tracking URL which will be sending to your email.
Paste your tracking number here!
Parcel Tracking for Pos Laju: https://www.tracking.my/link/pos/poslaju-tracking
Parcel Tracking for NinjaVan: https://www.ninjavan.co/en-my/tracking
Parcel Tracking for NinjaVan(SG): https://www.ninjavan.co/en-my/international/tracking
Parcel Tracking for J&T: https://www.jtexpress.my/tracking
Exchange & Return
We have a 7 business days return & exchange policy, which means you have 7 business days after receiving your item to request a return and exchange.
To be eligible for a return and exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at:
1. Email: Sales@hermonisse.com.my
2. WhatsApp Number: +6011-1326 5387
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over RM300 (Ringgit Malaysia Three Hundred), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Panty are not allowed for return and exchange due to hygiene concern. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift items.
Gentle Reminder
Product (s) need to return in new & original condition with original packaging.
Product(s) with damaged , defective other than manufacturing defect, or soiled will not be accepted.
Kindly fitting with care to avoid any possible damaged or soiled issue, especially for white or light color tone products.
Exchanges
We fully understand that customer might accidentally purchased the wrong size which not fit on them. Therefore, we provide size exchanging service to ensure the perfect fit on every customers. Do not hesitate to get in touch with us for sizes suggestion from our consultant at:
1. Email: Sales@hermonisse.com.my
2. WhatsApp Number: +6011-1326 5387
Please note that for exchange of item(s) is not applicable for international orders; alternatively, you can return your order.
All shipping costs for returning your item shall be at your own expense. Shipping costs are non-refundable.
Note: the shipping fee from Malaysia to Singapore is from MYR35
Refunds (If Applicable)
1. Once we have received and verified the returning item(s), the amount of the refund will be issued to you via email or WhatsApp in the form of a Return Discount Code (strictly no cash refund) within 7-14 days.
2. The credit value stored in the Return Discount Code could be used to offset your next order within a valid period of 90 days and will auto-expire after which.
