Frequently Asked Questions!

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Q: How long is the shipping?

A: Once you place your order, we will ship out the order within 24 hours of our working days from our warehouse in Malaysia. 

Therefore customer orders are shipped via J&T with an estimation 1-7 working days to arrive at your doorstep. 
-The delivery periods as provided are indicative only.
-The estimated shipping time does not include non-working days, public holidays and possible customs delays.
-We can not be held responsible for missing the estimated delivery periods.
-In the case of product returns, delivery fees are the responsibility of the buyer.
If your order hasn't arrived in the estimated delivery times, please contact our support team at

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).


Please anticipate postal carrier delays on top of our estimated average delivery time frames. Last-mile carriers are experiencing unprecedented volume combined with impacts on employee availability due to COVID-19. Shipping time may vary from 1-2 weeks.

We appreciate your patience and understanding as we work extra hard to ensure your safety as well as the safety of our team. 

Q: Do you accept Cash On Delivery?

A: No, we do not.

Q: What are the payment options?

A: We accept payments by Visa, Mastercard, and American Express, JCB, Diners Club, Discover, and Apple pay.

Q: Can I get a refund? 

A: Yes within 7 days of purchase. The product must be sent back in its original package and intact.

Q: Is the Quality Guaranteed?

A: Yes 100% guaranteed! If you are not satisfied with your product, please refer to the return policy & contact us right away.

Q: How Secure is the website?

A: Hermonisse adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Q: How can I get my tracking number?

A: Tracking numbers will be provided after we shipped the item.
For any other inquiries, please do not hesitate to contact us