Currently, we only provide shipping within Malaysia and to Singapore.

Notes: For other countries, kindly contact us with:

1. Email: Sales@hermonisse.com.my

2. WhatsApp Number: +6011-1326 5387

Notes: Delivery charges of an order will be calculated and displayed at checkout page. 

Refer the latest delivery rates based on the table below:

- Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors on address details provided. If an order is returned due to an incorrect address, customer will need to take responsible on second shipment fees. We will then arrange second delivery once payment received.
- Delivery process might take longer time due to Covid-19, especially shipment to East Malaysia. We are not responsible for shipping carrier delays.

Parcel Tracking for NinjaVan(SG): https://www.ninjavan.co/en-my/international/tracking

 

We have a 7 business days return & exchange policy, which means you have 7 business days after receiving your item to request a return and exchange.

To be eligible for a return and exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at:

1. Email: Sales@hermonisse.com.my

2. WhatsApp Number: +6011-1326 5387

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over RM300 (Ringgit Malaysia Three Hundred), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Panties and clearance sale items are not allowed for return and exchange due to hygiene concern. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift items.

Product (s) need to return in new & original condition with original packaging.

Product(s) with damaged , defective other than manufacturing defect, or soiled will not be accepted.

Kindly fitting with care to avoid any possible damaged or soiled issue, especially for white or light color tone products.

We fully understand that customer might accidentally purchased the wrong size which not fit on them. Therefore, we provide size exchanging service to ensure the perfect fit on every customers. Do not hesitate to get in touch with us for sizes suggestion from our consultant at:

1. Email: Sales@hermonisse.com.my

2. WhatsApp Number: +6011-1326 5387

All shipping costs for returning your item shall be at your own expense. Shipping costs are non-refundable.

Note: the shipping fee from Malaysia to Singapore is from MYR35

1. Once we have received and verified the returning item(s), the amount of the refund will be issued to you via email or WhatsApp in the form of a Return Discount Code (strictly no cash refund) within 7-14 days.